Frequently Asked Questions
Need to update your subscription?
Just send us an email at theupperwestsidepost@gmail.com if you’d like to update your mailing address, change your billing information, or cancel your subscription. To ensure the changes apply to the upcoming mailing, please contact us before the 15th of the month.
When will my envelope arrive?
We send out The Upper West Side Post on the 15th of every month. Most subscribers in the U.S. receive their envelope within 3-15 days depending on local postal service, while international deliveries generally arrive within 2–6 weeks. If your subscription begins before our monthly mailing, you’ll receive that month’s edition. Orders placed after the mailing date will begin with the following month’s issue.
What if I don’t receive my envelope?
Mail delays occasionally happen, especially during busy postal periods. we’re committed to making sure every subscriber has a wonderful experience. If your envelope hasn’t arrived after two weeks (or six weeks for international subscriptions), first double-check that the shipping address on your confirmation email is correct. If everything looks right, send us an email at theupperwestsidepost@gmail.com and we’ll gladly send a replacement or refund that month’s shipment.
Do you ship outside the U.S.?
Yes! We happily send The Upper West Side Post around the world. Please choose the International Subscription.